Refund Policy

Paid sessions and offers on a 360 Site are sold by the creator, who is the seller of record: the charge goes to the creator’s own Stripe account. 360sites runs the platform, keeps a 3% payment processing fee on each paid sale and handles refund requests through Support.

Creator memberships (Pro, Premium Club and Community Builder) and advertising plans are sold by 360sites.

Free appointments have no charge, so there is nothing to refund. You can cancel one from Agenda up to 24 hours before it starts.

Cancel from Agenda at least 24 hours before the session starts and you get a full refund automatically, to the original payment method.

Less than 24 hours before the session, or after it, contact Support. We review the request with the creator and refund it, in full or in part, when the creator did not attend, the session could not take place because of a technical problem on our side, or the creator agrees.

If the creator cancels a paid session or does not show up, contact Support and you get a full refund.

When a sale is refunded through 360sites, we also refund our 3% payment processing fee on the refunded amount, so the creator does not pay it on money they did not keep.

Stripe does not return its own processing fee when a payment is refunded; that fee stays with the creator’s Stripe account.

Refunds are issued the same day they are approved and go back to the original payment method. Banks usually take 5 to 10 business days to show them.

Please contact Support before disputing a charge with your bank: we can usually solve it faster, and a dispute does not stop you from getting a refund from us.

Disputes on a creator’s sale are handled by the creator’s Stripe account, and Stripe may charge the creator a dispute fee. If the creator loses a dispute, the 3% payment processing fee on that sale is not refunded.

You can cancel a membership at any time from Memberships. Your plan stays active until the end of the period you paid for and does not renew; the unused part of that period is not refunded.

Free trials are not charged if you cancel before the trial ends. Yearly plans are charged upfront for the full year.

When you switch plans, the new plan replaces the current one right away and we refund the unused part of the period you already paid.

If you were charged by mistake, contact Support and we will refund that charge.

If 60 days after your first Community Builder payment no member has paid another member inside your community, write to Support within the following 30 days and we refund that month in full. The refund closes the subscription, so you are not charged again. One guarantee per community.

If you paid for an advertising plan, you can get a full refund before your campaign goes live. After it goes live we do not refund, but if we fail to deliver something included in your plan, we make it up to you with an equivalent placement. The Advertiser Terms have the details.

For any refund or billing request, contact Support from your account or write to info@my360sites.com.